You answer first.
You're the first point of contact. Be ready for it.
Front-desk, intake, and crisis-line roles are being recognized for what they are: the first professional contact an at-risk person has. This training makes that first contact count.
- Self-paced video lessons: start and stop anytime, your progress is saved
- Short lessons that fit around real life, on any device
- Certificate awarded at completion
Learning objectives
Recognize warning signs at first contact, ask calm clarifying questions, and route to the right person.
- Warning signs at first contact: hopelessness, grievance, fascination with violence, weapons access
- Clarifying questions that never become an interrogation, and documenting exact words
- Clear routing protocols
Your certificate is named for the course you complete
Complete the video training, complete the knowledge check, and receive that course's verifiable certificate. Listed (opt-in) in our public credential directory.
- A verifiable certificate for each course you complete.
Taught from the research of Dr. Robert Moore, the licensed psychologist behind the Homicide Zero risk assessment process. About the team
Watch the lesson. Then talk it through with your own 24/7 reviewer.
Watching a lesson is one thing. Using it with a real person in front of you is another. So every course includes a one-on-one AI reviewer: after key lessons you talk the core ideas through out loud, the way you'd talk it through with a trusted colleague. When you can explain a concept in your own words, you move on. When you can't yet, the conversation stays with it until you can. You complete the knowledge check when everything is clear.
Awake whenever you are: no scheduling, no extra cost, as many passes as you need, at lunch between sessions or at 2am when the house is quiet.
